How much is postage and packaging?
Delivery to the UK
Standard 3-5 day delivery service – £1 flat rate.
Delivery to the rest of the world –
Delivery is a flat rate of £3.50-£8 depending on your shipping destination. We won’t charge you more for ordering more than 1 item.
Is tax included on my order?
For orders to the UK, 20% VAT is included in the price paid. For orders outside the UK, we do not charge tax, instead it may be collected by the courier on delivery. For the USA orders under $800 will not be charged any tax, and other countries have different thresholds, please do a Google search for your local import regulations. Note EU law changed on the 1st July 2021 so all orders – even for £5 – may have tax charged on delivery. The admin fee for collecting the tax may be relatively high also. You can consider buying from Amazon.de to avoid this, and we hope to offer alternatives by the end of 2021.
How quickly will I receive my order?
All items for sale are in stock unless otherwise stated, and orders are sent out within 1-3 working days of payment. UK customers can then expect delivery by Royal Mail within approximately 3-5 further working days for the standard shipping option and International customers by airmail within approximately 5-10 working days.
UK customers should allow upto 10 working days for delivery, and International customers should allow upto 20 working days.
Is payment secure?
We use Stripe to collect/process transaction information securely. For more information visit Stripe.com
What is your policy on cancellation, returns and refunds?
Yes, we will give a full refund for any items returned within 30 days of receipt if for whatever reason you wish to return your order. Beyond this date all our products come with a 12 month guarantee.